Auto Repair Estimates And Car Repair Prices - The Real Information To Avoid Car Repair Scams

Worrying whether or not you were overcharged for your car repair is an awful feeling. There’s tons of advice on how to avoid getting ripped-off, but few discuss the actual car repair prices. We really need to look at the charges on a car repair estimate or auto repair invoice to determine if we’re paying too much.

The focus needs to shift from giving outdated and ineffective advice to addressing the "actual" and "specific" charges. Are they legitimate charges? Can they be justified by industry guidelines?

Now car repair estimates can be confusing. So let’s break it down to get a better idea if your auto repair shop is billing you appropriately.

First, a glossary of terms is in order, as the auto industry has a language of its own…

Aftermarket Parts: parts not made by the manufacturer.

MSRP: Manufacturer's Suggested Retail Price

OEM: Original Equipment Manufacturer. Manufacturer approved parts designed specifically for your vehicle.

TSBs: Technical Service Bulletins. Notes and instructions provided by the manufacturer for known and specific concerns(they are not recalls).

Flat Fees: services such as alignments that don't get broken down into parts, tax, labor

Miscellaneous Charges: these can include, but are not limited to shop supplies - rags, chemicals, hazardous waste disposal fees, waste oil ...etc.

Labor Rate: a repair center’s hourly charge to service your vehicle

Labor Time: the amount of time or hours determined that it will take to fix your vehicle

Labor Description: the step-by-step written details of repairs and/or services

Ok, let’s look at the Anatomy of an Auto Repair Estimate:

There are six basic components to a car repair estimate

1) Customer/Vehicle Information

2) Parts

3) Labor

4) Miscellaneous Charges

5) Flat Fees

6) Summary of Charges

Customer and Vehicle Information

Using a generic “top down” style estimate, the top portion simply contains your personal information and your vehicle's specifics: year, make, model, mileage...etc, as well as your request or concern.

We also want find the shop's labor rate. The labor rate is critical in determining if you paid too much. Most repair centers don't list the labor rate. We'll discuss why shortly.

Auto Parts

Parts are listed usually with a brief description, as well as the quantity, and the price. There are three types of parts: OEM (parts made by or for a manufacturer). These are the parts installed by a dealer, although many local shops use OEM parts too.

Aftermarket parts are non OEM parts, and there are various degrees of quality, depending on the brand and where they’re made – China versus USA, for example.

Then there are Used parts purchased from a salvage yard.

To determine if you paid too much for parts, first find out what type of parts are being used. With OEM parts, you don’t want to pay more than MSRP, although most people do without realizing it. Premium aftermarket parts are similarly priced across brands, although beware not to pay more than MSRP, which again, many folks do. Used part prices are all over the place, so pick the price in the middle.

Auto Repair Labor

Labor is billed in tenths. So 1.0 equals 1 hour. 1.5 equals an hour and a half.

Labor rates range from $60 to $100 per hour at local repair shops and $80 to $140 per hour at the dealer level. Labor times are based off established industry guidelines, which are frequently abused.

If you don't see the shop's labor rate posted on the car repair invoice, ask your service center for the rate. Repair shops can manipulate the labor rate (among other things) with a labor matrix. Matrix pricing is a complicated and ethically questionable practice discussed at length in RepairTrust literature. What you need to know is that you can pay as high as $150 per hour rather than the posted labor rate of $105 per hour.

To ensure that you're being charged properly, you'll want to multiply the number of hours billed (which is also often not posted) by the shop's labor rate.

Most labor descriptions are poorly written and difficult to understand. So ask questions.

Here’s a "clear" labor description for a 30,000 mile service on a Toyota Camry.

Performed 30,000 mile service per customer request, and in accordance with manufacturer guidelines. Changed oil and filter, installed new air filter, cabin filter and performed all necessary tests, checks, and procedures, including road test (miles 30,123 – 30,125). Performed lubrication services and confirmed proper vehicle operation. Set tire pressures, and checked fluids, belts and hoses. Note: vehicle is pulling slightly left. Needs alignment

Miscellaneous Charges

The bulk of your car repair invoice will be parts and labor, but we can't forget about Miscellaneous Charges. These charges can include, but are not limited to, shop supplies - rags, chemicals, hazardous waste, disposal fees, waste oil ...etc. The latter of these may be billed out separately in a summary at the bottom of your repair invoice.

Very few of these "extras" are actually used during regular repairs. Miscellaneous charges are calculated off the amount of labor hours billed, not the amount of miscellaneous items used.

Flat Fees

Flat fees can be another very tricky area. Flat fees are services, such as an alignment, which don't get broken down into parts, tax and labor. This makes it difficult to determine the real and fair price. On the plus side, most flat fees are competitively priced.

Be warned however, another term for Flat Fee is called Menu Selling. In other words, you might see Tune Up: $99.99 or Transmission Flush: $89.99. Follow your manufacturer's recommendations only, not a dealer's or repair shop's menu.

Summary of Charges

The last part of an auto repair estimate is the summary of charges. It's usually found in the bottom right hand corner of the invoice. Check it against the charges above to ensure that it all adds up mathematically, as well as logically.

This basic estimate outline may differ from your particular invoice, which may have other categories such as "Sublet" or "HazMat."

A sublet charge is added when your auto repair shop uses another vender to fix or repair your car, such as a glass company that replaces your windshield.

A HazMat charge may include waste oil or other disposal fees. Just make sure that the charges are warranted, as again, they too are often calculated off the labor time rather than actual need.

In sum, understanding the “actual” charges, asking the right questions, and breaking down your auto repair costs is the best way to avoid paying excessive car repair prices.

Buying A Car, Some Tips And Information

"Car buying is, or should be, a calculated decision,"says John Mondin, an auto travel counselor with AAA. The complex and sometimes frightening process of car buying is demystified in a comprehensive guide that covers: How to choose the right car, new/used car-buying strategies, getting a used car bargain,avoiding the pitfalls of leasing, how to shop for insurance.

In addition, Strategies for Smart Car Buyers includes several appendices and a variety of new material to complete the buyer's research process, including: The acclaimed investigative series, "Confessions of a Car Salesman," relating insider secrets in an entertaining account of two car dealerships, monthly payment charts and monthly leasing payments, expanded financing section detailing crucial contract dos and don'ts, plus additional commentary throughout text from undercover car salesman Chandler Phillips.

Online new car buying is a quick and easy way to look for a car in the privacy of one's own home without the pressure of rash buying. Online car buying is a reality now because of the many excellent sites where you can find the car you've been looking for. See all the buying and selling articles you can find on avoiding scams and post-sale problems. As most of us know, used-car buying is a business wrought with scams. One of the best innovations in used car buying is the CARFAX website.

Tips

Educate yourself before buying a car, no negotiating prices without going for a test drive! Do you buy nice clothes without trying them on. Arm yourself with knowledge,with these tips, you can confidently walk into a car dealership, ready to be confronted by eager salesmen. More dealers are better: The more dealers you have in your area, the more competition for your business, the higher your odds of getting a good deal. Some helpful guidelines and car buying tips can be found at the Federal Information Center, as well as a wealth of other money related issues.

Information

The good news is that with the advent of the Internet, a world of information -- never available to our parents and grandparents -- is just a click away. Walking onto a dealer's lot with no information is like walking into the lion's den. And relying on a dealer for information is just slightly better. It levels the playing field by giving accurate information to the consumer.

You can also read up on the latest car reviews by browsing the Web as there is literally a wealth of pertinent information available online. Never discuss in a dealership what you can afford on a monthly basis; dealers can use that information to structure a car loan to meet or slightly beat your monthly-payment requirements, without addressing the more important issues: the total price of the car and the terms of the loan. To negotiate on price, you must be armed with information about the true value of the car you want with all the options you demand.

A variety of Web sites now offer detailed consumer information comparing the dealer's invoice cost, what the dealer paid the manufacturer, against the MSRP printed on the window sticker. Important information about automobiles and fuel economy should always be considered. Some helpful guidelines and car buying tips can be found at the Federal Information Center, as well as a wealth of other money related issues. Check it out, you'll be surprised at the valuable information you'll find there. They combine extensive industry knowledge, dealership experience, and the power of the Internet to empower the consumer with the information they need to negotiate the best deal. They offer valuable research and information about used cars. You can find out about rebates online whereas before, unless you ask the car salesman, he wouldn't volunteer the information to you.

Loan

You will get greater flexibility and savings by getting pre-approved for a car loan before shopping for a new or used car. And,if you decide to finance the car, find out what your monthly payment should be by shopping for a car loan before going to the dealership. You may discover that getting a loan will cost less than financing directly. If you do find a loan that you like, it's recommended that you get approved for it before buying the car. The question you really must ask yourself at this point isn't how much car you can afford but how much car loan you can afford. That determines how much car loan you'll be able to cover comfortably every month for the next three to four years. The next step is to talk to your bank or credit union to find out what rates they're currently charging on new-car loans for 36 and 48 months. There are many ways to find the best loan for you regardless of your credit standing. The prospective car buyer can also look into current interest rates on car loans ahead of time and determine which way they should proceed with regard to financing the vehicle. So be sure to follow these steps; do your research on the car, research available loan rates and programs online, check your impact on your insurance, and then reach a dealer about the car you want.

Final Thoughts

The world of car buying is changing rapidly. Online new car buying is a quick and easy way to look for a car in the privacy of one's own home without the pressure of sales people pushing you into rash buying. The key to successful car buying is to meet your wants and needs within your budget.